I help retailers, consumer brands, e-commerce businesses, service organisations, wholesalers and B2B companies grow online revenue, remove customer friction and deliver digital transformation that teams actually adopt.
Practical support for organisations that need more online growth, a clearer roadmap or experienced leadership without immediately hiring a full-time director.
Identify why customers are not converting and create a prioritised plan to improve revenue.
Translate commercial goals into a credible, costed digital plan that leaders and delivery teams can use.
Use insight, data and customer feedback to remove friction across digital and assisted channels.
Add experienced leadership during growth, transformation, recruitment or a gap in the senior team.
Every business has different needs. Enquire about the support you are interested in, and we can discuss your goals, agree the scope and work out a tailored price before work starts.
A focused assessment to establish what is holding digital performance back.
A two-week engagement that turns evidence into a practical growth plan.
Hands-on senior leadership for transformation, growth programmes or interim cover.
Also available: workshops, advisory sessions and longer transformation programmes. Get in touch to discuss your requirements and a tailored quote.
I have spent more than 15 years growing digital businesses and leading transformation across B2B and consumer organisations, with experience spanning Rubix, Rexel, Boots, Holland & Barrett and Bodybuilding.com.
That experience has taken me from large-scale B2B e-commerce and digital transformation through to consumer retail, health and wellness, and international e-commerce. It means I understand both sides of digital: the complexity behind the technology, data and operating model, and the customer experience that ultimately drives growth.
My approach is practical, collaborative and commercially focused. I can shape the strategy, challenge assumptions and work alongside your teams to turn plans into measurable results.
Connect on LinkedIn
RUBIX
Rexel
Boots
Holland & Barrett
BODYBUILDING.COMClarify the commercial problem, ambition and constraints.
Use data, insight and stakeholder input to find the real barriers.
Build an evidence-led plan around value, effort and speed.
Support the team through execution and measure the outcome.
Share a little about your business, the challenge and the outcome you need. I will review it personally and respond within two working days.
Prefer email? chirag@commerceandchange.co.uk
Your message has been sent to Commerce & Change. I will review it personally and respond within two working days.
If your enquiry is urgent, email chirag@commerceandchange.co.uk.